1. Skip to content
  2. Skip to main menu
  3. Skip to more DW sites

Social media firms step up hate speech removal

January 19, 2018

Social media firms and the European Commission have been pushing for self-regulation in the fight against hate speech. Their latest results show that it seems to be working.

Example of online hate speech
Image: picture-alliance/empics/Y. Mok

Social media sites drastically improved their response time for online hate content in 2017, new European Commission figures showed on Friday.

Tech companies said the self-regulation success showed legislative responses — such as Germany's controversial new hate speech laws — were unnecessary.

Swift removal

  • Content flagged as hate speech was reviewed within 24 hours in 81 percent of cases, up from 51 percent in May.
  • About 70 percent of flagged content was removed, up from 59.2 percent.
  • Facebook swiftly reviewed complaints in 89.3 percent of cases, YouTube in 62.7 percent of cases and Twitter in 80.2 percent of cases.
  • Almost half of flagged content was found on Facebook, while 24 percent was on YouTube and 26 percent was on Twitter.
  • Most allegations of hate content centered on ethnic origin, followed by anti-Muslim hatred and xenophobia, including expressions of hatred against migrants and refugees.

Read more: The politics of deleting online hate speech

Cleaning up fake news

Legislation unnecessary say stakeholders

"These latest results and the success of the code of conduct are further evidence that the Commission's current self-regulatory approach is effective and the correct path forward," said Stephen Turner, Twitter's head of public policy.

EU Justice Commissioner Vera Jourova said the results made her less likely to push for legislation on the removal of illegal hate speech, but warned tech companies not to rest on their laurels.

"I would expect similar commitment from IT companies when it comes to other important issues such as terrorist content or unfair terms and conditions for users," Jourova told dpa.

Read more: Mark Zuckerberg makes 'fixing' Facebook a personal goal for 2018

Why are social media companies voluntarily policing content? Several European governments were pushing social media companies to tackle extremist online content. In a bid to avoid legislation, Microsoft, Twitter, Facebook and YouTube signed a code of conduct with the European Union in May 2016 to review most complaints within a 24-hour time frame. Instagram and Google+ will soon join them.

Why is Brussels pushing for self-regulation? The Commission fears a patchwork of rules in the EU and the possibility that governments could abuse such laws to restrict freedom of expression.

What is happening in Germany? Starting this year, social media companies face fines of up to €50 million ($61.2 million) in Germany if they fail to remove hate content in a timely manner. The laws have been criticized for encouraging social media firms to err on the side of censorship.

Read more: Germany implements new internet hate speech crackdown

What happens next? The Commission will likely issue recommendations at the end of February on how companies should take down extremist content related to militant groups, an EU official told Reuters news agency.

aw/kms (Reuters, dpa)

Facebook - powerful opinion maker