How do companies touch customers' emotions? Joost van Treeck, a psychologist specializing in economics and advertising, is our guest on Made in Germany. "Nothing is worse than getting the customer wrong," he says.
Long-haul travel is as common as cola. We're flying ever greater distances more often and non-stop, like 19 hours from Singapore to New York. But the psychological and biological effects are under-researched.
Like many areas across Europe, temperatures in the German city of Friedberg have been sweltering for weeks. An industrious supermarket owner in the city has decided to make the most of it.
Zimbabweans vote next week in the first elections in nearly 40 years without longtime leader Robert Mugabe. With rampant unemployment and an ongoing cash crisis, the outcome might not change much economically.
A half-naked Asian woman is sprawled across a pizza box. A black man is whitewashed in the washing machine. H&M is not the only company to attract attention with racist ads.
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