BA promises to ′fully reimburse′ victims of data theft | Business| Economy and finance news from a German perspective | DW | 07.09.2018
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BA promises to 'fully reimburse' victims of data theft

British Airways has released details of a recent theft of customer data from its website and mobile app. The company says that around 380,000 financial transactions were compromised and passengers would be compensated.

The UK-based carrier disclosed on Friday that hackers had stolen personal and financial details relating to 380,000 passengers during a security breach lasting from August 21 until September 5.

Read more: Opinion: The new digital insecurity

BA's chief executive Alex Cruz said the information didn't include data related to travel or passports, but could allow criminals to use credit card information for illicit purposes.

"We know that the information that has been stolen is name, address, email address, credit card information; that would be credit card number, expiration date and the three-letter code in the back of the credit card," he told the BBC in an interview.

Cruz also said the airline was "100 percent committed to fully reimburse" passengers suffering financial losses from the "very sophisticated malicious criminal attack."

BA is advising all customers who believe they may have been affected to contact their bank or credit card provider and follow recommended advice. The airline also took out full page adverts in a number of UK newspapers on Friday, beginning with the words: "We are sorry."

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Cybercrime industry booming

Airlines in the focus

Airlines around the world have become frequent targets of hacking attacks due to their hyperconnected service models allowing passengers fast internet and digital engagement with their booking and payment systems.

Read more:  Report: Online booking security gaps allow hackers to steal free flights

According to figures released by the European Aviation Safety Agency, there were about 1,000 cyberattacks per month reported by airlines in 2016. 

Only last week, about 20,000 Air Canada passengers were affected by a data security breach of the airline's mobile app, while in April, Delta Air disclosed that one of its suppliers had been the victim of a hack.

This follows last year's ransomware attacks on Chilean carrier Latam Airlines and on the Boryspil International Airport in Ukraine. In 2016, staff of Vietnam Airlines even had to manage operations by hand after hackers took down the carrier's website.

Meanwhile, the data theft has hit the share price of BA owner IAG, which slipped 4 percent when trading opened on Friday, before recovering to a drop of about 2 percent. The airline group has already seen its reputation suffer a backlash following an outage in its computer system in 2017 that left thousands of passengers stranded.

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uhe/mds (AFP, Reuters)

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