United Airlines' public image and stock price have suffered after video went viral that shows a passenger being dragged off a plane. Both the airline's apology and promise to review the incident were mocked and criticized online.
United Airlines has reached an "amicable settlement" with Dr David Dao, the passenger dragged off a domestic US flight to make room for crew members. Dao's lawyers say he suffered concussion, a broken nose and teeth.
After days of hestitation, Oscar Munoz said "I deeply apologize" that a doctor was violently removed from an overbooked flight. David Dao was seen bloodied and dragged from the plane in viral video footage.
Lawyers for David Dao, the passenger who sustained injuries when he was dragged off a United flight, will probably sue the airline. United has been scrambling to recover after a video of the incident went viral.
United Airlines has said it will offer passengers up to $10,000 to surrender seats on overbooked flights to repair the damage from the rough removal of a passenger. Other airlines are taking similar measures.
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