Deutsche Bahn To Pay Passengers for Late Trains | Business| Economy and finance news from a German perspective | DW | 14.09.2004
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Deutsche Bahn To Pay Passengers for Late Trains

Passengers on Germany's national railway, Deutsche Bahn (DB), will soon have the right to compensation if their train arrives at its destination later than one hour after its scheduled time. The provision is part of DB's new so-called customer charter, which aims to improve the government-owned company's customer service. For a delayed ride on a long-distance, inter city train, passengers will be reimbursed 20 percent of their total fare in the form of vouchers. The company said it is implementing the passenger rights plan in an effort to win back the trust of its customers. DB has seen its revenues drop considerably following the onslaught of Europe's budget air carriers during the past two years.

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