Problem with live stream / video player: ″Error loading player. No playable resources found″. What can I do? | FAQ: Answers to frequently asked questions at DW | DW | 09.11.2018
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FAQ

Problem with live stream / video player: "Error loading player. No playable resources found". What can I do?

There could be several causes for errors you experience while watching our live stream or using the video player. If you are experiencing problems, just follow these steps to get things running smoothly again.

1. Make sure that your Internet connection is working properly and install the latest version of the Adobe Flash Player.

2. There can be problems associated with the latest Chrome version (60.0.xx). The latest Chrome browser doesn’t automatically allow the usage of Flash – that is something that you will need to change yourself under "settings => privacy => content settings". Then restart your browser.

3. If the live stream still isn’t working, delete your browser cache and your cookies and try it again.

Did we answer your question? If not, just get in contact with us: info@dw.com