United Airlines has made some policy changes to avoid incidents like the one earlier this month when a passenger was dragged off an overbooked flight.
United Airlines has reached an "amicable settlement" with Dr David Dao, the passenger dragged off a domestic US flight to make room for crew members. Dao's lawyers say he suffered concussion, a broken nose and teeth.
United Airlines has said it will offer passengers up to $10,000 to surrender seats on overbooked flights to repair the damage from the rough removal of a passenger. Other airlines are taking similar measures.
United Airlines is investigating the forceful removal of a man from one of its planes after one of its domestic flights was oversold. The police officer who dragged the passenger along the aisle has been suspended.
After days of hestitation, Oscar Munoz said "I deeply apologize" that a doctor was violently removed from an overbooked flight. David Dao was seen bloodied and dragged from the plane in viral video footage.
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