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My televison has a 4:3 screen format; when the program is broadcast in 16:9 format some picture content is cut off on both sides.

How can I solve the problem?

A number of set-top boxes have the facility in their menu to adjust the format of the connected TV appliance using the remote control.

Choose the menu item letterbox format. Please refer to the user’s manual for detailed menu navigation. Letterboxing is the optimal format for a 16:9 widescreen transmission on a 4:3 TV screen.