German court finds in favor of tourists | DW Travel | DW | 17.01.2018
  1. Inhalt
  2. Navigation
  3. Weitere Inhalte
  4. Metanavigation
  5. Suche
  6. Choose from 30 Languages

Travel

German court finds in favor of tourists

A couple had canceled their trip when the travel agent informed them that two of the main events would be cut. It had the right to cancel without any financial penalty, the court in Karlsruhe found.

The couple had booked a China holiday for the summer of 2015. A week before departure, the Dusseldorf-based travel agent informed them that two of the main events in Beijing would be cut owing to a military parade. The couple then cancelled their holiday and demanded a complete refund, on the grounds that omitting a visit to the Forbidden City and Tiananmen Square constituted a "significant shortfall" and grounds for cancellation. The court agreed with the couple that this constituted a "significant shortfall."

An earlier lower court ruling went in their favor. It noted that even though the planned visit to the two sites took up only one day of a two-week tour, they were among the Chinese capital's best known locations.

Visits to the two landmarks were included in the contract, and their omission implied a "significant change to the travel service offered," the lower court ruled. But the Dusseldorf travel agent insisted on a cancelation fee amounting to 90 per cent of the original total of 3,298 euros (4,030 dollars).

is/ks (dpa)